Nearshore service implementation for financial and HR services

Client Background

The client is a rapidly growing international company operating in the professional services sector. With its ongoing expansion, the company was seeking a reliable solution to support its back-office functions (finance and HR) while reducing fixed costs.

Objective

To establish a nearshore service center capable of efficiently handling accounting, human resources, and administrative support tasks

Challenges Faced

• Difficulty attracting and retaining qualified administrative talent locally
• Lack of standardized processes across countries
• Need for a fast, non-disruptive solution to maintain business continuity

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Our Approach

Phase 1: Discovery & Audit

Assessing the Landscape to Identify Scalable Opportunities

We conducted a comprehensive audit of the existing finance, HR, and administrative processes. This included workload analysis, tools review, and responsibility mapping to identify transferable tasks.

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Phase 2: Strategy Development

Structuring the Team

Based on the audit findings, we designed a target nearshore organization including:

• 2 accountants to manage day-to-day bookkeeping and vendor relations
• 1 HR manager to oversee payroll and recruitment processes
• 1 administrative assistant for general back-office support

Job descriptions, service level expectations, and collaboration tools were standardized

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Phase 3: Execution & Training

• Onboarding & Integration
• We recruited the necessary profiles locally in the selected nearshore country.
• A cross-training program was conducted with internal teams.
• Weekly check-ins and key performance indicators were established to ensure seamless integration.

Results

Within 6 months, TechNova saw:

• 40% cost reduction on outsourced functions
• 100% of critical tasks successfully transitioned in under 3 months
• Significant improvement in internal team satisfaction due to the nearshore team’s responsiveness

Client Feedback

“The implementation of this nearshore service exceeded our expectations. We gained efficiency while streamlining our internal structure. The dedicated team quickly became a natural extension of our operations.”